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Store Policies We take great pride in our products and want you to be happy with your purchase. If you experience a problem with your order, please contact us by email at service@custompaperweights.com. Due to the custom nature of our products, we do not offer refunds. An order cannot be canceled once the proof has been approved. If you'd like to cancel your order prior to approving your proof, please notify us by email at service@custompaperweights.com. A $15.00 cancellation fee will apply. The cost of a physical proof is non-refundable once the proof has been shipped. Turnaround Time Loss and Breakage
Each order is packaged with care to ensure it arrives in excellent condition. In the rare event loss or breakage occurs, please contact us within 14-days from the date of delivery to request a replacement. Please retain the box your order arrived in, as well as all packing materials, until your replacement request has been completed.
Shipping Charges and Delivery Confirmation Shipping charges are based on the total weight of your order, as well as your Zip Code. In order to keep shipping costs as low as possible, we do not charge processing or handling fees.
All orders are shipped with delivery confirmation. In most instances a signature is not required at the time of delivery. If you are having your order shipped to an address where no one will be available to receive the package during the day, please ensure the address is a secure location. PhotoWeights assumes no responsibility for packages not received when delivery confirmation is available. Disruptions may occur within the FedEx, or U.S. Postal Service networks due to adverse weather conditions or other circumstances beyond the carrier's control. In the event of a disruption, please note that shipping charges are non-refundable. Refused and Unclaimed Packages Packages returned to us marked Return to Sender, Refused, Undeliverable, etc., will be processed in accordance with our return policy. A refund or store credit will automatically be issued, minus the total cost for outbound and return shipping. Check Policy, Returned Checks Checks may be held for a period of five to seven business days before an order is released for shipping. Checks returned unpaid are subject to a $35.00 returned check fee. Design Services The following design services are provided with your order at no additional charge:
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