RETURNS & EXCHANGES
Because our custom paperweights are made to order, we regret that we are unable to accept returns or exchanges. If you experience any problems with your order, please contact us so we can address any issues as quickly as possible.
final quality of your printed artwork will be determined by the quality
of the image file(s) you provide to us. We recommend 200 dpi as a
minimum for nice quality prints. For best results, .JPG, .GIF, or .PNG
files are preferred. Additional information on our artwork policies may be found at PLACING AN ORDER.
Once your Artwork Proof has been approved, please allow 3-4 weekdays for
your order to ship. (Larger orders will require an extended period of
CREDIT CARD PAYMENTS & AUTHORIZATIONS | PAYMENT BY CHECK
credit card will be authorized for the total amount of the sale at the
time your order is submitted. At the time your artwork proof is
approved, we will charge your card in full if your order will ship
within 3-4 weekdays. If your order is expected to take longer than
5 weekdays to ship, your card will be charged 50% when production begins and the remaining balance when the order is ready to ship.
you would like to pay by check, select "Check By Mail" as your payment
option during checkout. Work will begin upon receipt of your check.
may not be cancelled once an artwork proof has been approved. Orders
may be cancelled with no penalty if we have not commenced work on your
design layout. Otherwise, a $12.95 cancellation fee will be retained.
Cancellation requests must be emailed to email@example.com.