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Store Policies

RETURNS & EXCHANGES

Because our custom paperweights are made to order, we regret that we are unable to accept returns or exchanges.  If you experience any problems with your order, please contact us so we can address any issues as quickly as possible.

IMAGE FILES

The final quality of your printed artwork will be determined by the quality of the image file(s) you provide to us.  We recommend 200 dpi as a minimum for nice quality prints.  For best results, .JPG, .GIF, or .PNG files are preferred.  Additional information on our artwork policies may be found at PLACING AN ORDER.

TURNAROUND TIME

Once your Artwork Proof has been approved, please allow 3-4 weekdays for your order to ship. (Larger orders will require an extended period of time for assembly).

CREDIT CARD PAYMENTS & AUTHORIZATIONS  |  PAYMENT BY CHECK

Your credit card will be authorized for the total amount of the sale at the time your order is submitted.  At the time your artwork proof is approved, we will charge your card in full if your order will ship within 3-4 weekdays.  If your order is expected to take longer than 5 weekdays to ship, your card will be charged 50% when production begins and the remaining balance when the order is ready to ship.

If you would like to pay by check, select "Check By Mail" as your payment option during checkout.  Work will begin upon receipt of your check.

CANCELLATIONS

Orders may not be cancelled once an artwork proof has been approved.  Orders may be cancelled with no penalty if we have not commenced work on your design layout.  Otherwise, a $12.95 cancellation fee will be retained.  Cancellation requests must be emailed to susan@custompaperweights.com.