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Store Policies

RETURNS & EXCHANGES

Because our custom paperweights are made to order, we do not accept returns or exchanges.

If you experience any problems with your order, please contact us so we can address any issues as quickly as possible.


IMAGE FILES

The final quality of your printed artwork will be determined by the quality of the image file(s) you provide to us.  We recommend 200 dpi as a minimum for nice quality prints.  For best results, .JPG, .GIF, or .PNG files are preferred.


TURNAROUND TIME

After we receive your order, an Artwork Proof will be emailed (typically within one business day).  Once the artwork is approved, your order will ship in 3-5 business days.  Orders that include 25 or more paperweights may require additional production time.


ARTWORK SETUP FEE

A one-time Artwork Setup Fee in the amount of $9.95 will be applied to your order.  This fee becomes non-refundable once work begins on your Artwork Proof.


CREDIT CARD PAYMENTS & AUTHORIZATIONS  |  PAYMENT BY CHECK

Your credit card will be authorized for the total amount of the sale at the time your order is submitted.  At the time your artwork proof is approved, we will charge your card in full if your order will ship within 3-5 business days.  If your order is expected to take longer than 5 business days to ship, your card will be charged 50% upon artwork approval and the remaining balance when the order is ready to ship.

If you would like to pay by check, select "Check By Mail" as your payment option during checkout.  Work will begin upon receipt of your check.


CANCELLATIONS

Orders may not be cancelled once an Artwork Proof has been approved.  Orders may be cancelled with no penalty if we have not commenced work on your design layout.  Otherwise, the $9.95 Artwork Setup Fee will be retained.  Cancellation requests must be emailed to susan@custompaperweights.com.


REFUSED AND RETURNED PACKAGES


Packages that are refused or returned to our shop will be held for a period of 60-days, during which the customer must make arrangements for re-delivery at their own expense.  Because our custom paperweights are made to order, and are not returnable, a credit will not be issued for refused and returned merchandise.