What are your paperweights made of? Our paperweight are made of clear, quality glass. Each piece is handcrafted in the United States.
How are the paperweights personalized? After a client's artwork has been finalized, it's printed in full color. The prints are then adhered to mounting board (adding rigidity to prevent paper curling) and individually die cut. The artwork is displayed through the bottom surface of the paperweights.
Are the paperweights gift boxed? Yes. Each paperweight will be wrapped in tissue and placed in a white gift box.
PLACING AN ORDER
How do I place an order and upload my artwork? Information on the order process may be found under Placing an Order.
Which payment methods to you accept? We accept Visa, MasterCard, American Express, and Discover. Paypal is also a payment option during checkout
Do you charge Sales Tax? Sales tax is only added to orders shipped within South Dakota.
Am I required to create an account? You're more than welcome to checkout as a guest without registering. When you register and create an account with custompaperweights.com, we'll remember your information so the checkout process will be a breeze in the future. You'll be able to store your addresses and payment information, as well as check your order history and tracking.
Can I change or cancel my order? Orders may not be cancelled once an artwork proof has been approved. Orders may be cancelled with no penalty if we have not commenced work on your design layout. Otherwise, a $12.95 cancellation fee will be retained. Cancellation requests must be emailed to [email protected]
When will my order ship? Once your Artwork Proof has been approved, please allow 5 weekdays for your order to ship. (Larger orders may require an extended period of time for assembly.). For more detailed information about shipping, please view our Shipping Policies.
ACCOUNT INFO & TRACKING
How do I update my account information? You can manage your account in My Account.
How can I track my package? Your order history and tracking information can be viewed through My Account.
What is your return policy? Because our custom paperweights are made to order, we regret that we are unable to accept returns or exchanges. If you experience any problems with your order, please contact us so we can address any issues as quickly as possible.
If you have a question that's not covered here, please Contact Us for assistance.